Legal

Refund Policy

Last reviewed: July 2026

1. Digital product nature

toddlersTellUs products are digital — downloadable guides and practical resources. Because of this, there are some important differences from physical product purchases, particularly regarding access once a product is delivered.

2. Digital access and purchase finality

Products are digital and access is provided after purchase. Because digital access is provided immediately upon purchase confirmation, purchases are generally final once access has been delivered, except where a refund is required by applicable law.

3. Fair review exceptions

We will always review requests fairly. We will consider refund requests in cases such as: a duplicate purchase, a wrong product purchased by mistake, a technical access issue, a file delivery problem, a billing or payment error, or where a refund is required by applicable law. Please contact us and we will do our best to help.

4. Technical problems

If you experience a technical problem accessing your purchase, please contact us. We will work to resolve access issues as promptly as we can.

5. Duplicate or wrong purchases

If you accidentally purchased the wrong product or made a duplicate purchase, please contact us as soon as possible and we will review it.

6. Contact

For refund or access issues, contact: support@toddlerstellus.com